2-Way Communications
Dulye & Co. offers a powerful, comprehensive Effective 2-Way Communications™ training program designed to provide front-line associates, managers and leaders with knowledge and proficiency in workplace communications techniques and skills.
At the core of our 2-Way Communications Training program is an easy-to-remember, easy-to-use model that focuses on the 4 key elements of the best workplace communications. The big four are Relay, Relate, Receive and Respond. Here's how they add up to real conversations:
- Relay: Select the right media (CHANNEL)
- Relate: Make the message meaningful (CUSTOMIZE)
- Receive: Listen to feedback (CANVAS)
- Respond: Follow-up on feedback (CLOSE)
Together, the 4Rs promote conversations that build the kind of relationships essential for getting results!
Our Effective 2-Way Communications™ courses are offered in half-day, full-day and two-day segments. Course completion will equip every manager with:
- Understanding of your role and responsibilities as a key communicator – and how 2-Way Communications can make your job easier
- Techniques for leading effective conversations – and efficient staff meetings
- Communications tools that improve listening – and encourage others to speak up
- Tips for eliminating filters that distort messages – and encourage timely feedback
- A Personal Communications Plan for use on the job – and to support a professional development plan
In addition to classroom training, we offer on-the-job tools that sustain knowledge and skills through Quarterly Refresher Sessions and a web-based, e-toolkit, featuring our nationally acclaimed coaching newsletter, Spectator-Free Workplace the monthly communication toolkit.